University Health is proud to offer Putting Patients First: Strategies for Strengthening Patient- and Family-Centered Care (PFCC). This is an in-person training designed to deepen understanding and application of PFCC principles across our health care system.

Putting Patients First: Strategies for Strengthening Patient- and Family-Centered Care

Recognized by the Institute for Patient- and Family-Centered Care (IPFCC) as an innovative approach to strengthening collaboration, this training brings together team members, clinicians, as well as Patient and Family Advisors (PFAs) to learn side by side. From day one, participants gain essential strategies to build partnerships that improve care and promote a culture of inclusion, compassion and respect.

Class Details

When: First Friday of every month

Where: In person at University Health

Length: 90 minutes

Who Should Attend: Health care professionals, academic and community partners

Credits: CME and CNE available

What to Expect

Collaborative Learning: PFAs, clinical staff, and administrators train together, reinforcing shared respect and dignity

Course Faculty: The course is co-led by an interdisciplinary team:

• John Costello, PFA
• Kanapa Kornsawad, MD
• Erika Bowen, PhD
• Betty Corona, DNP 

Why This Training Matters

This training is more than a session — it’s a step toward culture change. By encouraging participants to apply PFCC concepts in everyday practice, we foster stronger relationships between providers and the patients, families and caregivers we serve.

“As part of the team developing the PFCC curriculum, I gained valuable insights into its core concepts. Witnessing the collaboration, interaction, and understanding between our staff and the PFAC was truly unique and eye-opening. It felt as though the core concepts were coming to life right before my eyes.”
— Dr. Kanapa Kornsawad, MD, Hospitalist, UT Health San Antonio