Medical Records

Contact Us

For medical records, please call us at 210-358-3532.

Medical Records

Under the Health Insurance Portability and Accountability Act (HIPAA) of 1996, you have the right to access, inspect and/or obtain a copy of your protected health information (PHI). Here at University Health, there are several methods available to you for requesting health information.

Access Your Medical Records Through MyChart

You can access immunization records, test and lab results, radiology reports, medication lists, after-visit summaries and notes through MyChart. You can share and print copies of this information for free at any time.

Sign up for MyChart using our step-by-step instructions.

Request Your Medical Records Online

You can request your records online by submitting the authorization request form on a personal computer or mobile device.

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Request Your Medical Records by Fax, Email or Regular Mail

You can also request medical records by mailing in a printed copy of the authorization form. You can submit the form by fax, email or regular mail.


University Health Attention: Release of Information
Medical Records Department/MS 26-2
4502 Medical Drive
San Antonio, TX 78229-4496


Attn: Release of Information


Subject: Record Request

For questions or status updates after your submission, please call 210-358-3532.

Request Medical Records in Person

Medical Record Fees: A courtesy copy of up to 10 pages of medical records may be obtained at either of our walk-in locations:

University Hospital

Medical Records Department
1st Floor, Rio Tower
Hours: M-F, 8 a.m. – 5 p.m.

Texas Diabetes Institute

Medical Records Department
2nd Floor
Hours: M-F, 8 a.m. – 4:30 p.m.

University Health and ScanSTAT Technologies partner to process medical record requests. Fees for records are set by the Texas Health and Safety Code, Chapter 241, Section 241.154.

Patient Fee (Paper):

  • $0.50 per page for the first 10 pages
  • $0.25 per page thereafter

Patient Fee (CD):

  • $14.85 plus shipping (unlimited pages)

If you receive a pre-payment invoice for records, please send check or money order along with your barcoded invoice to:

ScanSTAT Technologies
PO Box 9248
Providence, RI 02940

If you'd like to pay for records by credit card, please call 770-569-2445.

MyChart Patient Portal

View health information, request an appointment, message your provider, pay your bill, and more.