For Hospital Visitors
The support of family and friends has a profound effect on the healing process. We encourage you to visit your loved one during their stay at University Hospital. You can provide comfort throughout their experience and help speed up the healing process. The following guidelines are in place to protect our patients, visitors and staff:
- The number of visitors allowed for each patient may be limited
- Visitors under the age of 13 must be accompanied by an adult
- Visitation may be limited for patients with COVID-19 or other contagious conditions
- Masks and face-coverings are optional. Personal protective equipment and masks will continue to be required as clinically indicated for infection prevention and control purposes.
While you’re here, we offer a number of amenities for families and friends visiting patients throughout University Hospital.
Contact a Patient
If you need to locate a patient at University Hospital, please visit our Information Desk, located in the main entrance lobby.
From Outside the Hospital
Please call the Information Desk at 210-358-4000 for assistance.
Book Hotel Accommodations
Search hotels located near the UT Health San Antonio and University Hospital. Check availability, discounts and make reservations online.
Access Free Wireless Internet
We offer free Wi-Fi access for both our patients and visitors. To access our wireless network, please join the “attwifi” network in your Wi-Fi settings. A “welcome” webpage will open. Agree to the Terms of Service, and you will have access to our free Wi-Fi network.
For connectivity issues, please contact the AT&T Help Desk at 877-929-7678.
Purchase Food for Patients
We strongly recommend you do not bring or buy food for patients staying at University Hospital. Unless otherwise instructed, our patients are asked to eat only what their doctors have ordered as part of their recovery plan. If a patient eats foods outside of doctor’s orders, delays in scheduled procedures or tests can occur.
Send Mail, Flowers or Gifts
University Hospital volunteers deliver mail and flowers each day.
If you would like to send flowers or gifts to a patient, please check with a nurse first. In order to ensure gifts are delivered directly to the patient, give the florist or vendor the following for delivery:
- Patient’s full name
- Patient’s room number
- Patient’s phone number
Parking at University Hospital
For parking information, please visit patient and visitor parking.