You may be able to qualify for assistance with your health care needs by contacting the following programs:

• CentroMed: 210-922-7000
• CommuniCare: 210-233-7000
• Methodist Healthcare Ministries: 210-922-6922

You can add your adult children to your CareLink account until they turn 26 years old, but they must be enrolled in school and you must claim your child as a dependent when you file your taxes. You must provide proof of residency and a valid form of identification for the adult child.

If you don’t have an ID card or cannot update your ID due to financial limitations, we can provide resources to help you. Call CareLink Member Services at 210-358-3350 for more information.

If you are separated from your spouse and want to convert to an individual CareLink account, you must provide proof of residency for you and your spouse verifying that you reside at different addresses. If you are divorced and want to convert to an individual CareLink account, you must provide a copy of your divorce decree.

New applicants must provide proof of residency in Bexar County for the past three months. To renew your CareLink membership, you must provide proof of residency within the last 30 days.

CareLink interview appointments can be completed in person at one of our CareLink service centers or by phone. CareLink appointments may take up to an hour to complete, depending on each individual case. It is important to have all the required documents in hand or submitted online to ensure a faster appointment time.

Currently, we are not offering reminder calls for CareLink appointments. If you have the MyChart application, your CareLink appointment will be listed in MyChart, and you may receive an appointment reminder from MyChart.

A monthly obligation is the amount you are responsible for paying each month.

Your family size and total monthly household income will be used to determine your monthly obligation.

Yes, but you may be required to pay the past due amount. At the time of renewal, your current financial situation will be taken into consideration.  If your account is in collections, you may be required to make payment arrangements with the collection agency.

Visit our online enrollment application (aplicación en español) to access portal where you will complete each question and upload required documents. If you are married and/or have dependents, you must include information about your spouse and dependents. For more information, please refer to “Spouse and Dependents.”

If you have technical issues and are unable to upload documents, we recommend using the latest version of Firefox or Google Chrome.

If this does not solve the problem, visit a CareLink location and submit the documents in-person.

The online portal will have a section where you can upload a copy of your ID, proof of residence and proof of income. Click on each one of the links provided, and you will then be able to select the document from your device's folders. You can take a picture of your documents and upload them through the portal. Make sure that the picture is clear and that you get the entire document in the shot.

As part of the application process, you must provide proper documentation for consideration.

Use these tips when uploading documents:

• Use your phone or scanner to take a picture of each document. Please make sure the picture is clear and the entire document is readable.
• Files must be in PDF or JPEG format.
• If you’re able to access your bill online, download the bill to your phone or computer and submit through our portal. Depending on the device you’re using, you may have to download the file to find your bill.
• Complete all three sections of your application. Click the link in each category and upload the proper document.
  • ID
  • Proof of Residency
  • Proof of Income
• Our online application is compatible with most browsers. If you have technical issues when uploading documents, please be sure your browser is up to date. If the issue persists, please visit a CareLink location to submit the documents in-person.

If you’re able to access your bill online, you can download the bill onto your device and upload it through our portal. Depending on the device you’re using you may have to go into your “Downloads” file or your photo gallery to find your bill.

There are three sections for you to upload your documents: One for your ID, one for your Proof of Residency and one for you Proof of Income. Click on the link in each category and you will be prompted to upload your document.

We require IDs for each adult in the household that will be included on the account as well as dependent information such as Medicaid or CHIP ID cards or birth certificates. These can be uploaded through the ID section. We will also require your spouse or dependent’s income information.

If you are applying for disability, provide CareLink with the updated paperwork to show your disability case is processing. It is your responsibility to pay your monthly CareLink obligation.

Your payment is due upon receipt of your monthly statement. CareLink members with automatic payment withdrawals from their bank account will have their payment withdrawn on the day selected at the time of enrollment.

Once you have been set up with Automatic Check Withdrawal, your monthly payment will be withdrawn from your checking account automatically. You will continue to receive a monthly bill to inform you about your account activity. For more information about Automatic Check Withdrawal, call Member Services at 210-358-3350.

You will not be charged directly for medical services covered by CareLink. You are only responsible for paying your monthly obligation each month.

Yes. Members are responsible for making timely monthly payments regardless of receipt of a monthly statement. If your address has changed, you will need to provide proof of your new address. You cannot update your address by phone.

Yes. CareLink members are expected to make their required monthly payment obligation to maintain program participation, regardless of whether health care services are received.

CareLink members who fail to make their monthly payments risk being terminated from the program.

No. CareLink only covers University Health services and providers. If CareLink members need hospital care, they must use a University Health hospital.

CareLink is not health insurance and cannot be used outside Bexar County or outside of University Health.

During enrollment, CareLink members will select a primary care physician (PCP) from a list of available providers. We will assist new members with making their first appointment. Your doctor’s name and phone number will be listed on your CareLink identification card.