PowerShare™

PowerShare™ Network is a cloud-based tool, integrated with Epic, that connects providers and patients with diagnostic imaging results from anywhere, at any time. This flexibility empowers faster decision making and patient referrals when necessary.

You may also upload and view files from other imaging centers outside of University Health, allowing for more streamlined care coordination when patients move from one care facility to another. View and share your files free and online from any device, confident that patient information is kept safe and confidential. 

For more information, please contact us at 210-358-4059.

PowerShare FAQs for Connecting Facilities

What is the cost?

PowerShare Spoke Account

  • A PowerShare Spoke account is typically available at no cost for organizations that need basic image-sharing capabilities with other PowerShare facilities.
  • Spoke accounts are designed for lower-volume image sharing and include up to 200 uploaded studies.

PowerShare Spoke with Accelerator

  • There may be implementation or professional services costs if Accelerator installation, workflow automation, or integration services are required.
  • Pricing varies by organization and deployment requirements and is provided through Microsoft/Nuance sales representatives

Is PowerShare HIPAA compliant?

Yes.

PowerShare is designed to support healthcare organizations that must comply with HIPAA requirements. The platform includes:

  • Secure image transmission
  • User authentication and access controls
  • Audit trail capabilities
  • Business Associate Agreements (BAAs) already established across the PowerShare network
  • HIPAA audit logging functionality for image-sharing activities

PowerShare is used by thousands of healthcare organizations for secure medical image exchange and is built to support protected health information (PHI) workflows.

How does a hospital/facility get PowerShare set up?

Typical Process

  1. Contact Microsoft/Nuance PowerShare by emailing Anita Grote at anita.grote@microsoft.com.
  2. Determine whether a Spoke account or Accelerator-enabled Spoke account is appropriate.
  3. Complete account creation and connectivity information.
  4. Configure contacts and permissions.
  5. Install Accelerator (if selected).
  6. Conduct testing with the receiving Hub.
  7. Begin production image exchange.

Is there a form to complete?

PowerShare account creation is generally coordinated through a Microsoft/Nuance representative or Customer Success team. A facility can also register for a PowerShare account through the PowerShare portal:

PowerShare Registration Portal

Is there documentation available?

Yes. Microsoft maintains customer-facing PowerShare documentation and learning resources, including:

  • Getting Started Guides
  • Hub and Spoke functionality
  • Accelerator documentation
  • Training materials
  • Workflow guides

Customer documentation is available through:

Accelerator Gateway Overview

What are the options for connecting as a Spoke?

Option 1: Standard Spoke (No Accelerator)

Pros

  • No local software installation required
  • Fastest deployment
  • Minimal IT involvement
  • No server requirements
  • Suitable for lower-volume image sharing

Cons

  • More manual workflows
  • Less automation
  • Limited integration capabilities
  • No automated PACS routing
  • Limited scalability for higher-volume operations

Option 2: Spoke with Accelerator

The Accelerator is a lightweight application installed locally that securely transfers images between the facility's PACS and the PowerShare cloud.

Pros

  • Automated image routing
  • Direct PACS integration
  • Automated sending and receiving of studies
  • Reduced manual work
  • Improved workflow efficiency
  • Better support for higher image volumes

Cons

  • Requires local installation
  • Requires IT involvement for setup
  • Additional configuration and testing

What equipment is needed for the Accelerator option?

The Accelerator is software installed on a local Windows workstation or server. It receives imaging studies from PACS or imaging devices and securely transfers them to PowerShare.

Typically the facility provides:

  • Windows server or workstation
  • Network connectivity
  • PACS/DICOM connectivity
  • Basic IT support during setup

PowerShare implementation resources assist with installation, configuration, and testing.

Does Microsoft train end users?

Yes.

Training resources available include:

  • Administrator training
  • Clerk/File Room training
  • Physician training materials
  • On-demand learning resources
  • Digital training modules
  • Workflow-specific training
  • Train-the-trainer sessions for larger deployments

For Hub and Accelerator deployments, Microsoft/Nuance commonly provides customized implementation training and workflow guidance.

What support is available?

PowerShare customers receive:

  • 24x7x365 support for critical issues
  • Business-hours support for routine issues
  • Customer Success support
  • Outreach and connectivity assistance for Hub customers

Support Contact Information

Healthcare Providers and Facilities

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